Due to the nature of our business and content turnover, it is imperative that customers download purchased files in a timely manner. For monthly memberships, the customer will have 30 days to download their new monthly content (files are updated on the first of the month and if the first of the month falls on a weekend or holiday, the files will be available the next business day). If the content is not downloaded, then it may be purchased based on availability.
We are not responsible for reminding customers to download items, so please make a note of when content is released and to download accordingly. We are also not responsible for computer crashes, software defects, acts of nature, or any other scenarios or accidents that result in the loss of files. We recommend an online backup service such as Carbonite.
We regularly delete older packages from the server and cannot guarantee availability at any given time. If, however, the customer requests retrieval of lost files that are available, an administrative fee will be incurred at a rate of $60 per hour with a minimum of one hour. Please note that, depending on the number and size of files, this can be upwards of 2-3 hours and this fee shall be payable before files are transferred. Should you need this service, please submit a ticket with detailed instructions regarding filenames or packages that need to be recovered.