We are here to help you from 8am to 5pm Eastern time, Monday through Friday. We are closed on all major (US) holidays.
Support tickets are answered within 24 business hours. If you don't see a timely response in your email within one business day, please do this first:
Step 1: Check your junk/spam email folder for our email.
Step 2: Log in to the help desk here to read replies online. If this is your first support ticket with us, you will need to create a password. You can do that here.
You can also call us at (855) 969-5193 and leave a message. Be sure to leave your name and email address so we can respond quickly.